Q: Why do I have to move my site? What does website migration include?
A: The web site migration service that we are offering is free of cost (to a certain extent). We will move your web site(s) to our first–class cloud hosting platform without you needing to do anything. We know from personal experience that changing hosting providers can lead to lost info and undesirable downtime. This is why we will perform all that for you at no cost!We have proficient administrators whose only responsibility is to ensure that your site performs exactly as it did on your old hosting platform. Our administrators are experts in migrating custom–built sites, as well as sites that are based on well–known web apps like WordPress and Joomla™.
Q: Web site migration seems like lots of work. How long is it going to take?
A: While we can’t give you a precise ETA, because there are many factors, among them the physical size of the files and databases, the physical location of the present host’s server, the complexity of your web site and the present workload of our Website Migration Department, etc., we will try our very best to migrate your web site within 48 hours, and in certain cases – within 24 hours (if the content is not large).
Q: My personal privacy is essential for me. What info do you require?
A: We don’t collect any information that is private. We’ll require, however, the login information for your old web hosting account and the name of the web site that you’d like to migrate.
Q: I give you access to sensitive info. How can I be sure that you won’t misuse it?
Q: What about downtime? Will my web site be unavailable?
A: While we migrate your web site, it will be available both in your hosting account with us and in your account with your former hosting provider. As soon as the transfer is completed, we will make certain that everything is functioning correctly and that the integrity of your content is not affected before notifying you that the migration is over. Then we will explain to you how to move the domain name over to your web hosting account with us and how to change the DNS settings.
Q: Will my old hosting provider know that I am leaving them?
A: While we move your website content, your hosting provider won’t be aware of the migration at all. We won’t get in touch with them in any way.
Q: Which hosting platforms do you support?
A: We support all Linux–based web hosting platforms. Generally, if we can access your Control Panel, we’ll be able to migrate your site.The only platforms that we don’t support are closed–source site management platforms such as Wix, BaseKit, Jimdo, Website Tonight, Four Square, Mr Site, etc.