Customer Support Channels
A 1–Hour Ticket Response Time Guarantee
We provide a sixty–minute response guarantee for any support ticket or e–mail that you submit to our client support staff. We’ll swiftly respond to all the standard inquiries and forward the issue to our server admins in case any further assistance is required. If you order our Admin Services package, we’ll execute any of the included server management services at a time that has been discussed with you upfront.
A First–Rate Customer Care Service
We’ll be available to you 24/7 to reply to any enquiries that you may have related to our Hosting Control Panel or any of the applications that we have installed for you on the dedicated server. If you also need help tackling server administration tasks, you can make use of our Admin Services package, which includes data backup hard drive space, OS updates on a weekly basis, server monitoring and restarting services, as well as problem troubleshooting and software installation services
A User–Friendly Help Section
Our Hosting Control Panel was installed by default for each Linux dedicated servers hosting package. Among its functionalities is a rather time and effort–saving integrated knowledge base that will guide you step by step on all the operations that you can carry out. The majority of how–to articles have video versions that demonstrate all the operations that you can carry out in a highly illustrative manner. You will find the educational articles and the video tutorials in the top right corner of each Hosting Control Panel section.