Despite the fact that this isn't the keyaspect for you to identify a reliable cloud website hosting company from a bad one and a reseller from an actual supplier, being able to call and talk to a live person is a sign that you aren't working with a one-person firm and that you'll be able to reach someone when you need support. The telephone support for website hosting services may vary from basic to experienced, therefore the problems that can be resolved through a phone call vary based on the specific provider. Usually, these issues are more basic and feature billing or first level tech issues because more difficult issues often need a support ticket where both you and the system administrators can track what is going on with a particular situation. However, the option to call your service provider can save you considerable time and efforts for the countless small issues which will eventually show up when you manage your website hosting account.
Phone Support in Cloud Website Hosting
All of our cloud website hosting plans include telephone support fourteen hours per day even on official holidays, which means that if you do not have an account yet, you can give us a call and find out more about our services or if we'll meet the system requirements for your web sites. For your convenience, we have local phone lines in the United States, Great Britain and Australia, so you will be able to call the telephone number which is closer to you. If you are an existing customer, we will help you timely with all the general and billing matters as well as with various technical matters to save you time and efforts - we acknowledge the fact that often it is more convenient to talk with a live person so as to get things done instantly. Certainly, some matters simply cannot be resolved on the phone, so in such a case you can employ our ticketing system.
Phone Support in Semi-dedicated Hosting
The support services forall semi-dedicated server plans that we offer include live phone support for 14 hours daily. If you are not sure which package is suitable for your sites, you would like to learn more about the package's specs or you're looking for any other kind of info about our solutions, you'll be able to call any of the local numbers that we have in the United States, Great Britain and Australia and our customer support representatives will help you. In case you currently own an account, you are able to contact us about sales and general issues, although we are usually able to help with many technical issues as well. For entirely technical issues you'll have to take advantage of our in-built ticketing system where the conversation between you and our tech support crew will be in 1 place, which is the best option when your trouble can take more time to be resolved or it needs to be escalated to our system administrators.