Should you ever encounter a problem with your website and be incapable of resolving it yourself, ask the hosting company’s client support staff to help you bring the website back online. A quick solution would be the perfect scenario, but lots of hosting companies respond within 24 hours or even more, all the more so if you’re working with a reseller. Even if the problem can be solved with ease, your website may not work correctly or it may not be reachable at all for an extended period of time, so you may lose prospective clients since it is extremely unlikely that anybody would be inclined to return to a website that is inoperational. Having said that, you need to make certain not only that you can reach your hosting provider, but also that they can answer and assist you in a timely manner. If a software app update doesn’t go as planned or you delete something mistakenly, for example, the website must be restored quickly so as to prevent protracted inaccessibility.
One-Hour Response Guarantee in Cloud Website Hosting
Our Linux cloud website hosting packages come with a 60-minute reply guarantee, which means that regardless of what question or problem you might have, we’ll always be there to lend a hand. Actually, it seldom takes more than half an hour to get an issue fixed or a query answered, and this is valid for both pre-sales and technical matters. Our customer support staff members will be at your service 24-7, even on holidays and weekends, which suggests that you will get timely assistance whenever you need it. We are aware of how expensive time can be, so by the time we reply to your e-mail or ticket, we will have investigated the matter and, in case we haven’t solved it, we’ll provide you with more details on what you have to do on your end, if the circumstances require this. With our support service, you can be sure that there will be somebody to help you out instantly, irrespective of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server package from us, you can take advantage of our incredibly fast support service. You will obtain a response to any ticket posted through the web hosting Control Panel or email sent to our technical and client support staff in less than one hour. The response time is guaranteed and it applies irrespective of the issue – billing or technical. Often, it takes far less time to examine and fix a problem. We’ll give you more details in case the solution entails something that should be done on your end. If you touch base with us during weekends or legal holidays, the response time will be absolutely the same and given the fact that our support team is working 24-7-365, you’ll obtain swift help for any billing, general or technical issue no matter what time it is.