When your web hosting supplier supplies live chat support, you will be able to speak with a representative live and learn helpful info or get a problem resolved in a timely manner. The advantage of using chat rather than calling to talk with a live person is that you will need just a computer with access to the world wide web, so that you will not pay any rates when you are in another state or country. In addition, it will be much simpler to copy and paste info such as domain names, usernames or error messages i.e. details that are sometimes hard to provide to the other party on the phone. The live chat is also a considerably quicker solution to contact your website hosting provider's support team compared to using a ticketing system. What's more, in the event that some issue needs some more time to be dealt with, you can do something else while you wait for assistance on the live chat, so that you won't lose time - something that is impossible in case you're on the telephone.