When your web hosting supplier supplies live chat support, you will be able to speak with a representative live and learn helpful info or get a problem resolved in a timely manner. The advantage of using chat rather than calling to talk with a live person is that you will need just a computer with access to the world wide web, so that you will not pay any rates when you are in another state or country. In addition, it will be much simpler to copy and paste info such as domain names, usernames or error messages i.e. details that are sometimes hard to provide to the other party on the phone. The live chat is also a considerably quicker solution to contact your website hosting provider's support team compared to using a ticketing system. What's more, in the event that some issue needs some more time to be dealt with, you can do something else while you wait for assistance on the live chat, so that you won't lose time - something that is impossible in case you're on the telephone.
Live Chat Support in Cloud Website Hosting
We supply a live chat support service for all of the Linux cloud website hosting packages that we offer and we can assist you with almost everything in real time. In case you don't have an account with our company yet, we will be able to provide you with more information about the plans so as to help you to pick the most appropriate package. In case you are an active customer, we can assist you with any general or billing matter along with with multiple common technical matters, for example an email address setup in a desktop e-mail client. In case you are unable to phone us for some reason or you are in a country where we do not have a local phone number, the live chat is the best choice to contact us. Of course, some problems need longer time to analyze and test, which means that you'll need to open a ticket to our technicians, but nonetheless, we can save you time and help you with lots of issues on the chat.
Live Chat Support in Semi-dedicated Hosting
We provide live chat support that is accessible to all of our future and present clients. In case you're thinking about a new hosting account, you're able to chat in real time to one of our representatives and receive more information about our Linux semi-dedicated packages so that you can select the best package for your web sites. If you already own an account with us, we will support you in a very timely manner with billing, general and 1st level technicalissues. Even though in certain cases you will need to open a support ticket because there are issues that cannot be resolved through a live chat, we will be able to assist you with various basic tasks, like setting up an email account in an e-mail client or redirecting one domain name to another one. This way, you'll enjoy timely assistance and you will save many hours.