In case you’ve bought a web hosting package and you’ve got some questions connected to a specific function/feature, or in case you have confronted a certain issue and you require support, you should be able to touch base with the respective client service staff. All web hosting companies deploy a ticketing system regardless of whether they provide other methods of contacting them along with it or not, because of the fact that the most efficient way to resolve a problem most often is to send a ticket. This method of correspondence renders the responses exchanged by both parties simple to follow and enables the customer service staff members to escalate the situation in the event that, for instance, a system administrator has to interfere. Usually, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, so you must use no less than 2 separate accounts to get in touch with the technical support team and to actually manage the hosting space. Incessantly logging in and out of different accounts could often be a headache, not to mention the fact that it takes quite a bit of time for most hosting providers to answer the ticket requests themselves.
Integrated Ticketing System in Cloud Website Hosting
The ticketing system that we’re using for our Linux cloud website hosting packages
is not separate from the hosting account. It’s an indivisible part of our all-embracing Hepsia hosting Control Panel and you’ll be able to access it at any specific time with just a couple of mouse clicks, without ever logging out of your web hosting account. The ticketing system features a quick-search box, so you can find virtually any support ticket that you’ve already sent, if required. On top of that, you can read knowledge base articles that are relevant to various problem categories, which you can pick, so you can find out how to handle a specific issue even before you actually post a ticket. The response time is no more than one hour, which goes to say that you can obtain prompt assistance at any particular time and if our customer service staff advises you to do something in your hosting account, you can do it instantly without needing to leave the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated packages
, was created with one goal in mind – that you should be able to manage everything related to your semi-dedicated account from a single location and the support tickets aren’t an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, if you’ve got an inquiry or confront a problem, you can touch base with our client service staff representatives right away without needing to use an entirely different admin interface. You can browse your files or check different account settings while you post a new ticket or read the response to an old one. If you have an abundance of tickets and you would like to track down a given one, you can resort to the clever search box, which is available in the Help section of the Hepsia Control Panel. We’ll make sure you get a reply in no more than 1 hour irrespective of the essence of your question or problem.