The support that you can receive from your cloud website hosting supplier is very important, no matter if you have pre-sales questions and you are not a customer yet, or you have some technical trouble with an active account. Timely and correct information about a question or a problem can save you a lot of time and efforts, not mentioning that this could often be a sign that you're ordering from a real web hosting supplier not from some reseller. If you buy a hosting account from a company that doesn't own its servers and it cannot access them immediately, it is almost certain that you'll wait for a couple of days in order to have an answer to any query, which means that your websites may stay offline for quite a while. In comparison, a provider which offers numerous ways of communication and has a support team available any time will assist you to right away and help you minimize or entirely avoid any downtime and prospective losses.
24/7 Customer Support in Cloud Website Hosting
All of our Linux cloud website hosting packages come with 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring for our web hosting services before you make a purchase or you are an existing client and you have a question or a problem, you will be able to contact us anytime, which includes holidays and weekends. We have a number of channels to contact us - a couple of phone lines around the globe for your convenience plus live chat support for billing, pre-sales and general questions; e-mail messages as well as support tickets for more complex issues or any issues that require extra time to analyze and fix. In contrast to various other web hosting service providers, our trouble tickets have a guaranteed max response time of just 1 hour, therefore whatever your trouble is, it'll be resolved timely and you won't waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
You can try out our support services even before you obtain a semi-dedicated server account from our company since we have phone and live chat support for billing, pre-sales and common questions. Our representatives will assist you to find the right package or give you info about our servers, to check if the system requirements for your sites are met. In case you're a current customer, you can also contact us through electronic mail or via our ticketing system, that can be accessed through the Hepsia web hosting Control Panel. We guarantee that if you employ any of these two ways of communication, you'll get an answer within no more than an hour and that’s 24/7, which includes weekends and official holidays. If you've employed the website hosting services of other suppliers, even large ones, you're able to compare the reply time as it often takes a full day for them to take care of a ticket.
24/7 Customer Support in Dedicated Web Hosting
With a 1 hour max reply time guarantee, you will take advantage of prompt support when you purchase a dedicated server through our company. Our customer and tech support crews are online 24/7/365, therefore when you open a ticket via your billing account or you send an email message regarding any issue with the server or the pre-installed software on it whatever the time of the day, you'll receive an answer within the hour, even during holidays. Our ticketing system is the better option if the issue involved requires a longer period of time to be solved or when it needs to be sent to our administrators, because it is far more convenient to monitor the communication sent on both sides. For general, sales and billing issues/inquiries, you can phone us or talk to a live agent using our chat service. In case you include the Managed Services upgrade to your server plan, our administrators can also assist you with third-party software set up and troubleshooting and similarly to the standard support, this service is available 24/7 too.